PRODUCTS
Step-by-step guides and interactive walkthroughs for new users.
Real-time insights on calls, tickets, and agent performance.
Manage calls, messages, tickets, and social inboxes in one platform.
Track ongoing calls, messages, and tickets with filters and actions.
Automate inbound/outbound calls anytime.
Direct calls based on skill or priority.
AI adapts tone and scripts to customer context.
Capture conversations instantly.
Manage chats across web, mobile, and social media.
AI responds instantly to customer queries.
Context-aware AI messaging.
Convert unresolved chats into tickets.
Track candidates, schedule interviews, and issue digital offers.
Centralized records for roles, departments, and designations.
Biometric integration, missing log detection, leave approval.
Automated payroll, salary adjustments, and loan management.
Define milestones, deadlines, and monitor progress.
Organize tasks with dependencies, priorities, and notes.
Assign and track resources efficiently across projects.
Measure performance for teams and employees.
Monitor ticket metrics and team performance.
Inline editing of ticket status, priority, and assignment.
Quickly locate tickets using multiple criteria.
Convert emails into tickets and auto-assign based on rules.
Host secure, high-quality video meetings.
Present documents, apps, and desktops in real-time.
Instant messaging and group chats during meetings.
Share files, notes, and assign tasks within meetings.
Quickly validate an individual number for compliance.
Upload CSV or Excel files to scrub hundreds or thousands.
Choose one, multiple, or all validators (TCPA, CPA, Toll, DNS).
Ensures numbers are in the correct format before processing.
CASE STUDIES
AI chat agents and ArcSip reduced telecom support delays by 50%, automated repetitive queries, and freed agents for complex customer issues.
Arc Connect and omni-channel engagement helped retail teams reduce response times by 45% and deliver seamless, consistent customer support.
Arc Desk, Arc Meet, and unified communication in healthcare, cutting coordination delays by 40% and improving patient care workflows.
At Arc Inventador, we believe technology should empower, not complicate. By unifying data.
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